Amusement Specialist

ORGANIZATION: MSC CRUISES
BUSINESS AREA: HOTEL
LINE MANAGER: HEAD OF AMUSEMENT

JOB PURPOSE

In line with the department guidelines and under the supervision of the Head of Amusement, the Amusement Specialist maintains a constant presence throughout the amusement area by assisting guests, providing games information, pushing related promos, and activating minor maintenance on the machines.

KEY ACCOUNTABILITIES
•Explains and promotes the different games, services, and activities available in the amusement area;
•Increases sales opportunities;
•Informs guests of special offers, new products, and promotions;
•Assists guests in the game’s activation;
•Processes payments;
•Looks after amusement area equipment and alerts if maintenance or technical troubleshooting is needed;
•Constantly strives to create an entertaining gaming environment, which intrigues, attracts, and retains the attention of our guests;
•Handles guests’ complaints and queries;
•Focuses on ratings, monthly revenue targets, and operational goals to deliver outstanding customer service and sales results;
•Takes part in any extra duties as requested by the specific situation to support the Onboard Revenue team.

QUALIFICATIONS (skills, competencies, experience)

Previous experience on cruise lines is an advantage;

•Fluent in English, oral and written, and the following languages is considered beneficial: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese.
•High School graduation certificate;

•Computer literacy;
•Strong communication and negotiation skills;
•Sales orientation;
•Attention to details;
•Energetic attitude and ability to connect to the guest;
•Good public speaking skills are a must;
•STCW95 certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
•A recognized medical certification is required before starting to work onboard.

VISA REQUIREMENTS (if any)
Possess a valid passport and when possible a seaman book copy.

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