Bar Waiter Or Waitress

ORGANIZATION: MSC CRUISES
BUSINESS AREA: HOTEL
LINE MANAGER: BAR MANAGER

JOB PURPOSE
The Bar Waiter/Waitress is responsible for serving beverages in an assigned bar profitably & efficiently, in full compliance with company sanitation standards, and providing an enjoyable environment for Guests. The Bar Waiter/Waitress is to provide and maintain quality service through creative and energetic salesmanship to achieve the maximum revenue for the company.

KEY ACCOUNTABILITIES
•Provides courteous, quick, and professional service with a smile at all times suggesting and serving alcoholic and non-alcoholic beverages at various beverage outlets throughout the cruise ship;
•Takes the orders from the guests, relays them to the Bartender, and then makes sure that the beverages are served in proper glassware with a proper garnish;
•Suggests drinks to guests applying up-selling and suggestive selling techniques thus increasing beverage products revenue for the company;
•Complies with MSC Cruises standard procedures relating to cleanliness, set-ups, furniture, snacks, menus appropriate room and door signs;
•Ensures all bar tables and chairs are clean before and after Guests arrive and leave;
•Knows all bars, mixed drinks, and other bar items specified in the bar list;
•Constantly checks the assigned bar and lounge areas for cleanliness and furniture repairs or replacements.

QUALIFICATIONS (skills, competencies, experience)
•Fluent English. 
•High School Graduate;
•Previous experience in a similar position in an International Cruise Company, or in a busy 5-start hotel/resort with an international bar list;

•Proven ability to work under pressure and keep a harmonious and productive team environment;
•Demonstrated understanding and practical knowledge of Food Safety as defined in Company sanitation standards;
•Sound knowledge of electronic cash transacting, and computerized bar systems;
•Demonstrated skills in one-on-one communications with Guests;
•Tactful and diplomatic in crisis and problem handling;

VISA REQUIREMENTS (if any)
Passport (with a validity of more than 1 year)

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