ORGANIZATION: MSC CRUISES
BUSINESS AREA: HOTEL – RESTAURANT
LINE MANAGER: MAITRE D’ HOTEL/ASST.MAITRE D’HOTEL/HEAD WAITER
JOB PURPOSE
While establishing a friendly relationship with guests, the Waiter provides excellent and professional dining service to guests, presenting the menus and suggesting particular courses and drinks.
KEY ACCOUNTABILITIES
- Supervises their assigned station at any restaurant, including the buffet area when present on duty
- Greets guests warmly and always smiling, welcoming them using guests’ names
- Presents menus and takes orders from guests
- Presents the wine and beverage list and helps guests make their choice/s
- Serves the various courses and beverages, ensuring correct presentation
- Ensures that the assigned waiter service station is clean and supervises the correct mise en place before and after every service
- Reports any problems and guest complains to their direct supervisor promptly
- Supervises the Assistant Waiter/s assigned to their station, ensuring they are performing their job correctly and providing help, encouragement, and coaching
QUALIFICATIONS (skills, competencies, experience)
- Fluent English. Knowledge of any other language is an advantage
- A High School certificate is an advantage
- Experience in 4/5 star restaurant, hotel, or resort is an advantage
- Good interpersonal skills, a positive attitude, and willingness to learn
- Passion for hospitality and customer service driven
- Cruise industry experience is an advantage
- Certification in Food Safety Public Health Protocols/HACCP preferred. Thourough knowledge and understanding of these protocols are very important
VISA & OTHER REQUIREMENTS
- Current documentation to certify that all medical requirements relating to this position are met
- Basic Safety Training Certificates
- STCW 95 certification
- Valid Passport
Apply below