Waiter

ORGANIZATION: MSC CRUISES 

BUSINESS AREA: HOTEL – RESTAURANT

LINE MANAGER: MAITRE D’ HOTEL/ASST.MAITRE D’HOTEL/HEAD WAITER

 

JOB PURPOSE

While establishing a friendly relationship with guests, the Waiter provides excellent and professional dining service to guests, presenting the menus and suggesting particular courses and drinks.

KEY ACCOUNTABILITIES

  • Supervises their assigned station at any restaurant, including the buffet area when present on duty
  • Greets guests warmly and always smiling, welcoming them using guests’ names
  • Presents menus and takes orders from guests
  • Presents the wine and beverage list and helps guests make their choice/s
  • Serves the various courses and beverages, ensuring correct presentation
  • Ensures that the assigned waiter service station is clean and supervises the correct mise en place before and after every service
  • Reports any problems and guest complains to their direct supervisor promptly
  • Supervises the Assistant Waiter/s assigned to their station, ensuring they are performing their job correctly and providing help, encouragement, and coaching

 

QUALIFICATIONS (skills, competencies, experience)

  • Fluent English. Knowledge of any other language is an advantage
  • A High School certificate is an advantage
  • Experience in 4/5 star restaurant, hotel, or resort is an advantage
  • Good interpersonal skills, a positive attitude, and willingness to learn
  • Passion for hospitality and customer service driven
  • Cruise industry experience is an advantage
  • Certification in Food Safety Public Health Protocols/HACCP preferred. Thourough knowledge and understanding of these protocols are very important

 

VISA & OTHER REQUIREMENTS

  • Current documentation to certify that all medical requirements relating to this position are met
  • Basic Safety Training Certificates
  • STCW 95 certification
  • Valid Passport

Apply below

    Please Note

    Due to the technical nature of various operating systems and web browsers on mobile devices, the application form and CV uploading feature is only available on desktop or laptop use.

    In order to ensure your application is received on our systems correctly, do not use mobile devices for applications and CV uploads.

    Upload your CV (pdf, doc, docx)

    I consent to the processing of my personal information under the "Protection of Personal Information Act, 2013 (POPI)" in line with Our Privacy Policy