Waiter

ORGANIZATION: Explora Journeys

BUSINESS AREA: Restaurant

LINE MANAGER: Maître d`Hotel

 

JOB PURPOSE

While establishing a friendly relationship with guests, the Waiter provides excellent and professional dining service to guests, presenting the menus and suggesting particular courses and drinks.

 

SCOPE OF ROLE

  • Supervises their assigned station at any restaurant, including the buffet area;
  • Greets, presents menus, and takes orders from guests;
  • Presents the wine and beverage list and helps guests make their selection;
  • Serves the various courses and beverages, ensuring correct presentation;
  • Ensures that the assigned station is clean and supervises the correct mise en place before and after every service;
  • Reports immediately any problems and guests’ complaints to their direct supervisor;
  • Supervises the Assistant Waiter assigned to their station, ensuring they are performing their job correctly, and providing help, encouragement, and coaching.

 

SKILLS-SET NEEDED

  • Fluent English, oral and written. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish, and French);
  • High School Certificate is an advantage;
  • Experience in 4/5 stars restaurant, hotels, or resorts is an advantage;
  • Good interpersonal skills, positive attitude and willingness to learn;
  • Passion for hospitality and customer service driven;
  • Cruise industry experience is an advantage;
  • A recognized medical certification is required before starting to work on board.

 

TRAVEL DOCUMENT REQUIREMENTS

  • Possess a valid passport and seaman book.

 

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