Guest Services Associate

ORGANIZATION: Explora Journeys

BUSINESS AREA: Guest Services

LINE MANAGER: Guest Services Manager

 

JOB PURPOSE

The Guest Service Agent welcomes guests with a warm and friendly disposition, answers their questions, handles their complaints immediately, and attends to their requests in a professional and timely manner.

 

SCOPE OF ROLE

  • Provides information and general assistance to guests.
  • Answers phone calls and requests from guests.
  • Performs all necessary administrative tasks.
  • Manages a variety of financial transactions and is responsible for cash floats.

 

SKILLS-SET NEEDED

  • Fluent English, oral and written, and at least 3 additional European languages (Italian, Portuguese, German, Spanish
    and French).
  • High School certificate.
  • Experience as a receptionist.
  • Cruise industry experience is an advantage.
  • Proficient use of Microsoft Office and Publisher.
  • Knowledge of the Fidelio Cruise System is an advantage.
  • Excellent communication and customer care skills.
  • Problem solving skills.
  • Teamwork.

 

TRAVEL DOCUMENT REQUIREMENTS

  • Possess a valid passport and seaman book.

 

Apply below

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