Residence Host

ORGANIZATION: Explora Journeys

BUSINESS AREA: Housekeeping

LINE MANAGER: Housekeeping Manager

 

JOB PURPOSE

Under the direction of the Head Residence Host, the residence host builds a trusting relationship with and provides specialized and personalized service to every Explora Journeys Residence guest, anticipating their needs and ensuring maximum satisfaction.

 

SCOPE OF ROLE

  • Provides a personalized, varied, and professional guest service expected of a world-class butler service.
  • Greets guests upon arrival and helps them to settle in their Residence.
  • Assists guests with all needs throughout their stay (various bookings, packing, and unpacking, laundry delivery, Residence decoration, etc.).
  • Provides concierge-type services and accompanies guests on excursions if requested.
  • Observes guests’ routine to anticipate needs ensuring maximum satisfaction.
  • Works very closely with the Suite Host that takes care of the specific Residence, sharing the duties and the care for the guests.
  • The Residence Host and the Suite Guest’s purpose is to ensure that will provide the highest service standard, exciding the guest’s expectations.
  • The cleaning and maintenance of residence duties are to be split with the suite host.

 

SKILLS-SET NEEDED

  • Fluent English, oral and written. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish, and French).
  • A diploma or a degree from an internationally certified hotel school.
  • At least 3 years’ experience in a similar role in luxury hotels or resorts.
  • Experience on a cruise ship is an advantage.
  • Computer literacy.
  • Good communication and interpersonal skills.
  • Flexibility and outstanding customer care skills.

 

TRAVEL DOCUMENT REQUIREMENTS

  • Possess a valid passport and seaman book.

 

Apply below

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