Butler

ORGANIZATION: MSC CRUISES 

BUSINESS AREA: HOTEL 

LINE MANAGER:  HEAD BUTLER 

 

JOB PURPOSE

  • Special, personalized VIP service for MSC Yacht Club guests.  
  • Assisting guests with a variety of unique services in dining, housekeeping, and guest services. 
  • Creating a professional personalized service that guests will know personally and come into contact with more often than any other person on board. 

 

KEY ACCOUNTABILITIES

  • Responsible for assisting guests become familiar with facilities onboard. 
  • Handles guests’ inquiries and complaints and ensures that they are resolved quickly and courteously.  
  • Responsible for providing all information that guests require and ensuring total guest satisfaction. 
  • Embarkation duties at the terminal check-in to welcome the guests to escort them to their cabin.
  • Assisting Butlers and Junior Butlers with guest operations. 

 

QUALIFICATIONS (skills, competencies, experience)

  • Fluent in oral and written English, knowledge of any other major language is considered a major advantage. 
  • A diploma or certificate of graduation from an internationally certified Hotel or Restaurant school.  
  • Demonstrated understanding of Restaurant Management, Dining reservations systems.  
  • Clear knowledge of all sanitation requirements relating to food safety.  
  • Minimum of three years in Butler, Valet, or Supervising Waiter position – preferable on Cruise Ships.  
  • Refined manners and etiquette.  
  • To maintain a high standard of personal appearance and grooming and pride in her/his work.  
  • Good knowledge of wines, spirits, and food.  

 

VISA & OTHER REQUIREMENTS (if any)

  • Valid passport (at least 6 months validity before joining);
  • STCW95/2010 certification (basic firefighting, personal survival techniques, elementary first aid, personal security, and social responsibility, security awareness, passenger ship familiarization) it’s compulsory before joining the vessel;
  • Good Health declaration (released by a recognized doctor) it’s mandatory before joining the vessel.

 

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