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At Shosholoza Ocean Academy (SOA), including this website and POPI Act-Compliance, we are dedicated to safeguarding your privacy and ensuring that your personal information is collected, used, and protected appropriately, lawfully, and transparently. This Privacy Policy outlines how we collect, use, share, and protect your personal information in accordance with applicable laws and regulations, including the Protection of Personal Information Act No. 4 of 2013 (POPIA) in South Africa.

Information Collection:
We collect personal information from you when you engage with Shosholoza Ocean Academy, including but not limited to your Name, Surname, Address, National ID number, Passport details, Medical Information, Training Certifications, and Police Clearance. Additionally, website usage information may be collected using "cookies" to gather standard internet visitor usage data such as your IP address.

Purpose of Use:
We use your personal information solely for the purposes it was collected and agreed upon with you. These purposes include, but are not limited to:

- Processing your personal information for training, recruitment, or placement on MSC Cruises' vessels, nationally or internationally, based on the ship specific itinerary.
- Gathering contact information.
- Confirming and verifying your identity or authorised access for security purposes.
- Detecting and preventing fraud, crime, money laundering, or other malpractices.
- Conducting market or customer satisfaction research or statistical analysis.
- Audit and record-keeping purposes.
- In connection with legal proceedings.

Disclosure of Information:
We may disclose your personal information to our third-party service providers involved in delivering our services to you, ensuring they comply with POPIA requirements. We may also disclose information where required by law, industry codes, or to protect our rights.

Information Security:
We are legally obliged to provide adequate protection for the personal information we hold and to prevent unauthorised access and use. Our security policies and procedures cover physical security, computer and network security, access control, secure communications, and more. When we contract third parties, we impose privacy and confidentiality obligations on them.

Your Rights: Access to Information:
You have the right to request a copy of your personal information. To do so, please contact us with a copy of your ID document for identity verification. Access requests may be subject to a legally allowable fee.

Correction of Your Information:
You have the right to ask us to update, correct, or delete your personal information. To make changes, provide a copy of your ID document for identity verification.

Note: We appreciate accurate personal information to ensure the effectiveness of our services.

By engaging with Shosholoza Ocean Academy (SOA), you agree to our Privacy Policy, which is intended to safeguard your personal information and ensure compliance with applicable laws. For any queries or concerns, please contact us using the information provided on our website.

Last Updated: July 2023

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